Policy Name
V:TC1025001 01
Effective Date
02/10/2025
Review Date
02/10/2026
These Terms & Conditions (“T&Cs”) set out the basis on which EduCare HR Solutions (“we”, “us”, “our”) provides HR consultancy services to clients (“you”, “your”). By engaging our services, you agree to be bound by these T&Cs in addition to any signed Service Agreement.
1. Our Services
1.1 We provide HR consultancy and advisory services tailored to the package or project you select.
1.2 Our role is to guide, advise, and support — we do not provide legal representation.
1.3 While we aim to deliver accurate, up-to-date advice, responsibility for final decisions, actions, and outcomes remains with you as the employer.
2. Fees & Payment
2.1 Fees will be confirmed in writing before services begin.
2.2 Invoices are issued monthly in arrears (unless agreed otherwise) and are payable within 14 days of the invoice date.
2.3 For retained packages, annual upfront payment may be offered at a discounted rate.
2.4 Where applicable, an implementation fee (typically £200–£300) may be charged for onboarding or HR software setup.
2.5 Late payments may result in suspension of services and may attract interest at the statutory rate.
3. Client Responsibilities
3.1 You agree to provide us with accurate and timely information required for us to deliver services.
3.2 You must seek our guidance before issuing HR-related documentation or implementing processes that rely on our advice.
3.3 We cannot accept liability for outcomes (e.g. tribunal claims) where advice was not sought in advance, was not followed, or where information provided was incomplete.
3.4 You remain the employer of record and responsible for all employment decisions.
4. Cancellation & Termination
4.1 Notice periods are set out in your Service Agreement (typically 30 days).
4.2 We reserve the right to suspend or terminate services immediately if:
Fees remain unpaid,
You fail to cooperate or provide necessary information, or
A conflict of interest arises.
5. Confidentiality & Data Protection
5.1 We treat all client information as confidential and will not disclose it without consent unless required by law.
5.2 We process client data in line with UK GDPR. Please see our Privacy Policy for full details.
6. Intellectual Property
6.1 Policies, templates, and resources we provide remain our intellectual property.
6.2 You are granted a licence to use them internally for your business only. They must not be copied, resold, or distributed externally without our consent.
7. Limitation of Liability
7.1 Our liability to you is limited to the total fees paid by you for services in the 12 months preceding a claim.
7.2 We are not liable for indirect, consequential, or financial losses arising from your use of our services.
7.3 Nothing in these T&Cs excludes liability where it cannot legally be limited (e.g. fraud, death, personal injury).
8. Dispute Resolution
8.1 We aim to resolve disputes promptly and informally.
8.2 If unresolved, both parties agree to attempt mediation before pursuing legal action.
9. Governing Law
9.1 These T&Cs and all services provided are governed by the laws of England and Wales.
9.2 Any disputes will be subject to the exclusive jurisdiction of the English courts.